About Us
A Medical Billing Solutions Firm
Transforming Healthcare Revenue with Personalized Billing Solutions and Innovative Technology Since 1985.
Company Overview
Maximize Your Revenue and Enhance Your Operations
NCDS is more than a third-party medical billing service; for the past three-and-a-half decades of business, we have been operating as a family-owned business that works alongside various multi-specialty medical providers and practices of varying sizes to provide them with top-tier medical billing solutions. These organizations include (but are not limited to) pharmacies and immunization clinics, mental and behavioral health clinics, therapy and rehabilitation providers, and physician practices.
Since our founding on August 28, 1985, we have been firmly committed to automating and improving the efficiency of our healthcare customers’ office processes, billing practices and accounts receivable collections. By combining valued experience with competitive technology, we utilize an individualized and effective business approach to address medical billing and revenue cycle needs. In that context, we continue to enter new markets as the company grows. Currently, from Washington State on the West Coast to Texas in the Southwest and from Ohio in the Midwest to New York on the East Coast, we offer medical billing solutions to medical providers located in 16 states.
NCDS is dedicated to working closely with our valued clients to provide them with the right tools and support to help them optimize their billing practices they need to succeed and to make sound decisions for the future.
In August 2021, NCDS relocated to a new office located at 19645 Progress Drive in Strongsville, Ohio. With this move, we are expanding the advantages of our blended hybrid in-office and remote work model, offering our employees a professional and comfortable work environment combined with the flexibility and convenience of working from home.
In our unwavering commitment to making a positive difference and giving back to the community, throughout Strongsville, Cleveland and beyond, we continue to engage in ongoing philanthropic projects and events that include:
What Our Valued Clients Are Saying
Revenue Cycle Management FAQs
Frequently Asked Questions
Who do I contact with questions?
Simply visit our contact page and enter your information into our form and an NCDS representative will be glad to help you. We are available Monday through Friday from 8:30am to 5:00pm EST and other times as needed. We understand as a busy medical provider all your business cannot fit into a normal daily office schedule so we offer extended options for client and prospect consultations by appointment for your convenience as well as after hours and weekend support.
What do I need to get started?
Once you have contacted NCDS and we have outline all the best options to Maximize your Revenue, you will need to formalize these arrangements with a MEDICAL OFFICE REVENUE CYCLE & ACCOUNTS RECEIVABLES MANAGEMENT AGREEMENT. This defines the terms of our work together as well as establishes all the appropriate legal, HIPAA, and privacy requirements necessary to work with NCDS. It’s not full of legal mumbo-jumbo that is confusing or meaningless language. It’s a straight forward contract that simply outlines what you need to do, what NCDS will do and the rules and regulations we have to abide by to do it.
When is a good time to switch my billing operations?
Any time is a good time to work with NCDS! If you find your results inconsistent or showing consecutive declines it’s a good idea to revisit your billing operation and consider a change. Also if you see the amount of staff time increasing or need to hire additional help this may point to billing inefficiencies, increased denials and lower reimbursement. Generally we recommend healthcare providers check their numbers monthly and conduct a more thorough quarterly and semi-annual review of their billing and accounts receivable. When you have made your decision to move to NCDS, typically clients start on the 1st of the month to give them a clean reporting break between billing systems.
Where do I go for more information?
You can reach NCDS by phone at (888) 876-8833 ext 23 or send an email to sales@ncdsinc.com to get more information. With a few simple questions to learn about your current billing situation and where you want to be, an NCDS representative can provide you with a proposal and all the details you need to make an informed decision.
Why do I need to outsource?
Outsourcing your billing is not for everyone but just as you need other professionals like CPAs and Attorneys to help manage certain aspects of your business, you need an experienced expert in revenue cycle management and medical billing to navigate all the government regulations and insurance guidelines that are barriers to you attaining full reimbursement. Based on an independent study of NCDS, our clients experience a -2.6% less denial rate than industry peers and have their claims processed in -22 days less time. Contact NCDS to put those advantages to work for you!
How long is the timeframe to transition my billing?
Each billing situation and client has its own specific circumstances and needs. At NCDS we provide customized solutions right from the start so your transition plan is tailored to exactly what will work for you. We will take into consideration any technological requirements, what information needs to be collected for our system to get set up properly and any migration from your current billing platform and/or clearing house. Typically the changeover takes 30, 60 or 90 days depending on the level of sophistication and billing volume with a comparable ramp up for seeing improved results. If your situation is urgent though we have a fast track program that will get you up and running within a week!
President Of NCDS Medical Billling
Learn About Mick Polo
Mick has been involved in the medical billing industry for his entire professional career. While in college he joined with NCDS, a family-owned business founded by his father and his uncle in 1985. Ever since, he has been actively engaged in growing his billing and business knowledge along with the company. Quickly working into the partnership, he was elected as president of NCDS in 2007 to transition the company and position it for the future. In 2014, he assumed full leadership as sole owner.
His current responsibilities include executive level business administration working with the finances and family board of directors to continue the values the company was founded on and closely coordinating daily efforts with key personnel on the management team. As a medical billing consultant, he directs all client relationship management services and on site support as well as all sales and marketing efforts for new business development. This involves finding prospective clients as well as coordinating activities between current clients, their staff, and the NCDS team members to accomplish their shared objectives.