Mental & Behavioral Health

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Mental & Behavioral Health Services

Our Medical Billing System allows us to apply our resources and business expertise to meet the unique needs of each, individual client. We offer a variety of services to our clients and by learning each client’s specific concerns and developing the best bundle of services to meet their individual needs, we create a custom-fitted revenue cycle solution backed by billing and coding experience that will bring real results whether you are a MD, PhD, PsyD, LISW, LPCC, NP, etc. or have a practice with a combination of several types of counselors.

Thorough Insight

Did you know? The cpt code 90837 for 1 hour of psychotherapy often requires prior authorization by the insurance companies whereas the 90834 for 45 minutes does not. The time savings in avoiding the administrative burden of the prior authorization process can potentially make the reimbursement rate of the 45 minute session more valuable and allow you the 15 minutes between patients to complete your documentation.

It’s these types of tips and tricks you need from your billing company. Not just claim processing and collection follow up but insight that helps you run your business better. Automating your revenue cycle is easy. NCDS maximizes your revenue in ways that make a real difference using knowledge, insight and experience.

Frequently Asked Questions

Simply enter your information at the top of this page or use the contact information at the bottom and an NCDS representative will be glad to help you. We are available Monday through Friday from 8:30am to 5:00pm EST and other times as needed. We understand as a busy medical provider all your business cannot fit into a normal daily office schedule so we offer extended options for client and prospect consultations by appointment for your convenience as well as after hours and weekend support.

Once you have contacted NCDS and we have outline all the best options to Maximize your Revenue, you will need to formalize these arrangements with a MEDICAL OFFICE REVENUE CYCLE & ACCOUNTS RECEIVABLES MANAGEMENT AGREEMENT. This defines the terms of our work together as well as establishes all the appropriate legal, HIPAA, and privacy requirements necessary to work with NCDS. It’s not full of legal mumbo-jumbo that is confusing or meaningless language. It’s a straight forward contract that simply outlines what you need to do, what NCDS will do and the rules and regulations we have to abide by to do it.

Any time is a good time to work with NCDS! If you find your results inconsistent or showing consecutive declines it’s a good idea to revisit your billing operation and consider a change. Also if you see the amount of staff time increasing or need to hire additional help this may point to billing inefficiencies, increased denials and lower reimbursement. Generally we recommend healthcare providers check their numbers monthly and conduct a more thorough quarterly and semi-annual review of their billing and accounts receivable. When you have made your decision to move to NCDS, typically clients start on the 1st of the month to give them a clean reporting break between billing systems.

You can reach NCDS by phone at (888) 876-8833 ext 23 or send an email to to get more information. With a few simple questions to learn about your current billing situation and where you want to be, an NCDS representative can provide you with a proposal and all the details you need to make an informed decision.

Outsourcing your billing is not for everyone but just as you need other professionals like CPAs and Attorneys to help manage certain aspects of your business, you need an experienced expert in revenue cycle management and medical billing to navigate all the government regulations and insurance guidelines that are barriers to you attaining full reimbursement. Based on an independent study of NCDS, our clients experience a -2.6% less denial rate than industry peers and have their claims processed in -22 days less time. Contact NCDS to put those advantages to work for you!

Each billing situation and client has its own specific circumstances and needs. At NCDS we provide customized solutions right from the start so your transition plan is tailored to exactly what will work for you. We will take into consideration any technological requirements, what information needs to be collected for our system to get set up properly and any migration from your current billing platform and/or clearing house. Typically the changeover takes 30, 60 or 90 days depending on the level of sophistication and billing volume with a comparable ramp up for seeing improved results. If your situation is urgent though we have a fast track program that will get you up and running within a week!

What Our Valued Clients Are Saying

"In mid-career I moved my solo surgical practice from Ohio to Tennessee and Mississippi. I could not have done that without NCDS. In fact I could not have managed my career without NCDS. Their personal intense and forward thinking approach to our industry is remarkable. They have my wholehearted recommendation.

Michael M. Fox, MD, FACS
Colorectal surgeon in Bartlett, Tennessee

Our Specialities

Like mental and behavioral health treatment, the billing process is much different than general medical care.

The types of providers and services for the fields of Psychiatry, Psychology and Therapy/Counseling differ greatly from each other. From the very beginning of the revenue cycle process, it is imperative to consider factors like licensure, therapeutic approach, condition of the patient, location of the visit, length of each session, and the term of the treatment. With this, any process will be streamlined in order to obtain the proper prior authorization, set schedules effectively and to ensure that coverage and benefits are available for your patients. 

Note, all of this is done before the patient is seen and a charge generated. 

You need a team of billing specialists that keeps up with the constant changes, understands prerequisites and will ensure you are using the appropriate CPT and ICD10 codes to maximize your reimbursement. 


Since many patients who seek psychiatry services pay out of pocket for their visits while others request to be on a payment plan, we acknowledge the need to improve the billing process as a whole and to set up an effective computer system to collect money and to follow up on past due balances.

Visits to the psychologist can be frequent, and patients tend to pay out of pocket or rely on private insurance companies to pay their balances. NCDS wants to save you time and reduce the burden of communicating with insurance companies and dealing with excessive administrative costs in running your practice.

NCDS has extensive experience in working with therapists and counselors whose patients rely greatly on Medicare, Medicaid or private insurance companies to pay their bills. With our vast knowledge and expertise, our automated billing services are designed to address the needs of your behavioral health practice, streamlining your revenue collections.

Our Promise

The NCDS Treatment

Your experience and success is of the utmost importance to our team. 

Support - You Call, we answer, 24/7. Speak with our live representatives at our Ohio office on the phone whenever you need asssistance.

Relationship - We get to know you and your practice. Through personal meetings and consultations at your office, our process is built around you and how you work.

Understanding - We help you understand your billing information. Get real advice from data in your reports, not meaningless statistics, stacks of paper and endless spreadsheets.