Mental & Behavioral Health

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Overview

Mental & Behavioral Health Services

Our Medical Billing System allows us to apply our resources and business expertise to meet the unique needs of each, individual client. We offer a variety of services to our clients and by learning each client’s specific concerns, developing the best bundle of services to need their individual needs, we create a custom-fitted revenue cycle solution backed by billing and coding experience that will bring real results whether you are a MD, PhD, PsyD, LISW, LPCC, NP, etc. or have a practice with a combination of several types of counselors.

Thorough Insight

Did you know? The cpt code 90837 for 1 hour of psychotherapy often requires prior authorization by the insurance companies whereas the 90834 for 45 minutes does not. The time savings in avoiding the administrative burden of the prior authorization process can potentially make the reimbursement rate of the 45 minute session more valuable and allow you the 15 minutes between patients to complete your documentation.

It’s these types of tips and tricks you need from your billing company. Not just claim processing and collection follow up but insight that helps you run your business better. Automating your revenue cycle is easy. NCDS maximizes your revenue in ways that make a real difference using knowledge, insight and experience.

Frequently Asked Questions

Simply enter your information at the top of this page or use the contact information at the bottom and an NCDS representative will be glad to help you. We are available Monday through Friday from 8:30am to 5:00pm EST and other times as needed. We understand as a busy medical provider all your business cannot fit into a normal daily office schedule so we offer extended options for client and prospect consultations by appointment for your convenience as well as after hours and weekend support.

Once you have contacted NCDS and we have outline all the best options to Maximize your Revenue, you will need to formalize these arrangements with a MEDICAL OFFICE REVENUE CYCLE & ACCOUNTS RECEIVABLES MANAGEMENT AGREEMENT. This defines the terms of our work together as well as establishes all the appropriate legal, HIPAA, and privacy requirements necessary to work with NCDS. It’s not full of legal mumbo-jumbo that is confusing or meaningless language. It’s a straight forward contract that simply outlines what you need to do, what NCDS will do and the rules and regulations we have to abide by to do it.

Any time is a good time to work with NCDS! If you find your results inconsistent or showing consecutive declines it’s a good idea to revisit your billing operation and consider a change. Also if you see the amount of staff time increasing or need to hire additional help this may point to billing inefficiencies, increased denials and lower reimbursement. Generally we recommend healthcare providers check their numbers monthly and conduct a more thorough quarterly and semi-annual review of their billing and accounts receivable. When you have made your decision to move to NCDS, typically clients start on the 1st of the month to give them a clean reporting break between billing systems.

You can reach NCDS by phone at (888) 876-8833 ext 23 or send an email to sales@ncdsinc.com to get more information. With a few simple questions to learn about your current billing situation and where you want to be, an NCDS representative can provide you with a proposal and all the details you need to make an informed decision.

Outsourcing your billing is not for everyone but just as you need other professionals like CPAs and Attorneys to help manage certain aspects of your business, you need an experienced expert in revenue cycle management and medical billing to navigate all the government regulations and insurance guidelines that are barriers to you attaining full reimbursement. Based on an independent study of NCDS, our clients experience a -2.6% less denial rate than industry peers and have their claims processed in -22 days less time. Contact NCDS to put those advantages to work for you!

Each billing situation and client has its own specific circumstances and needs. At NCDS we provide customized solutions right from the start so your transition plan is tailored to exactly what will work for you. We will take into consideration any technological requirements, what information needs to be collected for our system to get set up properly and any migration from your current billing platform and/or clearing house. Typically the changeover takes 30, 60 or 90 days depending on the level of sophistication and billing volume with a comparable ramp up for seeing improved results. If your situation is urgent though we have a fast track program that will get you up and running within a week!

“This is the first billing company in all my years in practice that has pointed out my billing problems and helped me fix them.”

- GJ, MD

Our Specialities

Nothing slips through the cracks, ever.

Mental or behavioral health treatment is much different than general medical care and so is the billing process. The types of providers and types of services differ from one to another, depending on licensure, therapeutic approach, condition of the patient, location of the visit, length of each session and term of the treatment along with several other factors that need taken into consideration from the beginning of the revenue cycle process to obtain the proper prior authorization when need, set schedules effectively and ensure coverage and benefits are available. All this before the patient is even seen and a charge generated. You need a billing team that understands these prerequisites and can make sure you are using the proper CPT and ICD10 codes for the best reimbursement. Added to our extension insurance and process knowledge is understanding that our post visit collection approach needs to be aligned with your practice approach with consideration for the potential sensitivity for some of your patients managing difficult issues. NCDS understands mental and behavioral health billing is more than just medical billing and delivers a service with a special touch.

Mental or behavioral health treatment is much different than general medical care and so is the billing process. The types of providers and types of services differ from one to another, depending on licensure, therapeutic approach, condition of the patient, location of the visit, length of each session and term of the treatment along with several other factors that need taken into consideration from the beginning of the revenue cycle process to obtain the proper prior authorization when need, set schedules effectively and ensure coverage and benefits are available. All this before the patient is even seen and a charge generated. You need a billing team that understands these prerequisites and can make sure you are using the proper CPT and ICD10 codes for the best reimbursement. Added to our extension insurance and process knowledge is understanding that our post visit collection approach needs to be aligned with your practice approach with consideration for the potential sensitivity for some of your patients managing difficult issues. NCDS understands mental and behavioral health billing is more than just medical billing and delivers a service with a special touch.

Mental or behavioral health treatment is much different than general medical care and so is the billing process. The types of providers and types of services differ from one to another, depending on licensure, therapeutic approach, condition of the patient, location of the visit, length of each session and term of the treatment along with several other factors that need taken into consideration from the beginning of the revenue cycle process to obtain the proper prior authorization when need, set schedules effectively and ensure coverage and benefits are available. All this before the patient is even seen and a charge generated. You need a billing team that understands these prerequisites and can make sure you are using the proper CPT and ICD10 codes for the best reimbursement. Added to our extension insurance and process knowledge is understanding that our post visit collection approach needs to be aligned with your practice approach with consideration for the potential sensitivity for some of your patients managing difficult issues. NCDS understands mental and behavioral health billing is more than just medical billing and delivers a service with a special touch.

Our Promise

The NCDS Treatment

Your experience and success is of the utmost importance to our team. 

Support - You Call, we answer, 24/7. Speak with our live representatives at our Ohio office on the phone whenever you need asssistance.

Relationship - We get to know you and your practice. Through personal meetings and consultations at your office, our process is built around you and how you work.

Understanding - We help you understand your billing information. Get real advice from data in your reports, not meaningless statistics, stacks of paper and endless spreadsheets.