75% of patients utilize either healthcare provider or payer/insurance websites

Statistic Info

TransUnion Healthcare surveyed more than 2,500 people in August 2019 who had either visited a hospital, healthcare clinic, doctor’s office or other healthcare organization for treatment in the last 12 months. The survey found that 75% of patients utilize either healthcare provider or payer/insurance websites, among other sources, to research healthcare costs. The youngest generations – Gen Z and Millennials – tended to conduct the most research.

This information is of special consequence to healthcare providers as the survey found that 62% of respondents said knowing their out-of-pocket expenses in advance of service impacts the likelihood of pursuing care. Furthermore, nearly half (49%) of those surveyed said having clear information on expected out-of-pocket costs before receiving treatment impacts their decision to use a healthcare provider.

Author: TransUnion B2B

More Related Stats

Physician Practices

Nearly 1/3 of beneficiaries age 65+ said they turn to an insurance broker or agent

88% of physicians describe the prior authorization burden as high or extremely high

Approximately 80% of physicians also said prior authorizations at least sometimes result in treatment abandonment

With prescription drug prices rising at an average rate of 31.6%, physicians can expect patients to search for solutions to their expensive prescription bills

Managing provider preferences is the top scheduling challenge, according to 31% of executives surveyed

44% of healthcare businesses plan to implement customer experience strategies in 2023

57% of physicians say social media changed their views on medications

Prior authorizations are a paperwork burden that takes up physicians’ & staff’s time while delaying care for patients, according to 93% of doctors surveyed by AMA

52% of U.S. patients said healthcare providers dismiss their described symptoms

Nearly 75% of patients turn to online reviews as the first step when searching for a new physician

More 2019 Stats

Johnson & Johnson is the largest pharmaceutical company in the world by revenue

Mental health visits are 5x more likely to be out of network than primary or specialty care

75% of patients utilize either healthcare provider or payer/insurance websites