TransUnion Healthcare surveyed more than 2,500 people in August 2019 who had either visited a hospital, healthcare clinic, doctor’s office or other healthcare organization for treatment in the last 12 months. The survey found that 75% of patients utilize either healthcare provider or payer/insurance websites, among other sources, to research healthcare costs. The youngest generations – Gen Z and Millennials – tended to conduct the most research.
This information is of special consequence to healthcare providers as the survey found that 62% of respondents said knowing their out-of-pocket expenses in advance of service impacts the likelihood of pursuing care. Furthermore, nearly half (49%) of those surveyed said having clear information on expected out-of-pocket costs before receiving treatment impacts their decision to use a healthcare provider.
Author: TransUnion B2B