44% of healthcare businesses plan to implement customer experience strategies in 2023

Statistic Info

The healthcare industry is particularly focused on providing positive customer experiences, as they recognize the value it adds to their patient’s overall care. To ensure customer satisfaction and build trust within the community, health systems are investing in technologies that support improved communication between providers and patients.

Author: Medical Economics

More Related Stats

Physician Practices

Almost 90% of Medicare Advantage beneficiaries and Medicare Supplement beneficiaries said they were satisfied with their health plan coverage

In Medicaid expansion states, 9.1% of adults were uninsured in 2021 compared to 18% in non-expansion states

27% of physicians plan to leave medicine within two years due to physician burnout

78% of uninsured individuals reported never disputing a medical bill with their physician, hospital, or insurance company

Nearly 1/3 of beneficiaries age 65+ said they turn to an insurance broker or agent

88% of physicians describe the prior authorization burden as high or extremely high

Approximately 80% of physicians also said prior authorizations at least sometimes result in treatment abandonment

With prescription drug prices rising at an average rate of 31.6%, physicians can expect patients to search for solutions to their expensive prescription bills

Managing provider preferences is the top scheduling challenge, according to 31% of executives surveyed

44% of healthcare businesses plan to implement customer experience strategies in 2023

More 2023 Stats

95.7% of patients prefer to receive test outcomes immediately through their patient portals

47% of patients state they would prefer a telehealth appointment if given the option

Almost 90% of Medicare Advantage beneficiaries and Medicare Supplement beneficiaries said they were satisfied with their health plan coverage

In Medicaid expansion states, 9.1% of adults were uninsured in 2021 compared to 18% in non-expansion states

Between 2019 and 2020, the share of organizations that offered telehealth rose from 38.2% to 69%

27% of physicians plan to leave medicine within two years due to physician burnout

78% of uninsured individuals reported never disputing a medical bill with their physician, hospital, or insurance company

77% of patients believe that pharmacists are an integral member of the care team

9 in 10 Americans live within 5 miles of a pharmacy and high-risk patients visited their community pharmacy an average of 35x per year

The prevalence of mental illness is about equal among beneficiaries enrolled in traditional Medicare (31%) and those in Medicare Advantage plans (28%)